Feature Requests

when the ticket gets auto closed or auto archived, can the system reflect that it was Auto closed rather than the advisors name on the ticket. that way we know what actually happened?

It would be much easier if we could select two tickets and then click merge instead of the current way to merge tickets. By checking the box beside two tickets, you can better see which two tickets you are trying to merge.

I would like to see the ability to have the @mention feature automatically make the mentioned advisor a watcher on the ticket.

Can there be an override check box in a ticket that overrides the auto close and archive function to keep that ticket assigned and not close it off? maybe for a 30day period or a system default value?

Does ExpertConnect have a plan to increase call analytics closer to on par to Teams or other providers? Teams call analytics are superior with things like caller sentiment, list of products desired, buying timeframe and seller coaching. Is there a plan to bring features like this or a Teams integration to ExpertConnect?

Add Closed Ticket date and time to the Excel export.

Please add a timestamp to the tickets in the mobile ticket summary (see attached pic). As a manager, I look at the time the ticket was created to help prioritize support. It only shows the date right now.

Putting the notification message after making any changes to a ticket on the left side of the screen. It always gets in the way when I am trying to close and archive the ticket.

be able to make settings for vacations and public holidays across all teams. Currently, this can only be done per team.

Would it be possible to have an order chosen by user for the teams that we see first in the dropdown menus