Feature Requests

I know there is a Do Not Disturb for 12 Hours feature on the mobile app, but I would like a way to set it to remain on Do Not Disturb for a specified time. Anywhere from a few hours or for several days. It can get really annoying when I'm not working and I'm still getting calls/notifications.

Wonder if there is a way to get when new messages and/or chats are in the dashboard, can there be a red dot to show this in the tab of the browser or a blue dot, just like when incoming calls are coming in?

From a user perspective, being able to copy/paste or type any formatted phone number would be much easer and make the contacts search page more user friendly. For example, manually typing or pasting the standard (123) 345-5678, 123 345 6789, 123.345.5678, 1234567890 or any other permutation should permit a search and return the user account information. It should be immaterial which method the user employs, the script should automatically remove any unnecessary characters and formatting so that any alphanumeric combination containing 10 digits yields search results. At present, when spaces or alphanumeric characters are used, the page does not produce an error, it simply doesn't work. A simple server-side validation script can do this without requiring a JavaScript OnSubmit script on the form itself. I'm using the MS Edge browser Version 145.0.3800.97 on Windows 10.

Field to add dealer business system account number to contact card

When a call comes in and I transfer it to the specified person, is there a way to have a pop-up or notification that lets the employee know that a call is specifically for them and not a "department"? Example: Kevin would answer a call if he was in the middle of something, (not a customer in front of him) and he knew the caller wanted to just speak just with him as opposed to the call ringing to several people in the department. He can't tell if the call is ringing to several phones and may think someone else will pick it up or if it's just ringing to him.

FIELD TO ADD BUSINESS NAME ON CONTACT CARD

Would like to see Parts Advisor integrated with Expert Connect.

The @ Mentions will be awesome. Why not turn it on by default for all users? If it's not turned on it will literally take us years if not decades for all users to turn it on. https://feedback.expertconnect.deere.com/changelog/at-mention-notifications

We need to be able to merge double contacts without loosing ticket history.

We have large customers that have multiple people contacting us to do work for them. We are trying to get them into using ExpertConnect and they are enjoying how it works except that it's still only showing the tickets the individual person has logged. As customers are allowed to create accounts to use ExpertConnect in that function it would be great to allow them to create a customer company account so they can see all tickets associated to their company account and centrally manage them.