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Feature Requests
What features should we add?
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Web (607)
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Filter Status Column Web Dashboard
Be able to sort the Status column, simliar to the priority and advisor tab. Or so that you can choose which status appears at the top and the order you want them to be seen. Today: The system is configured to display tickets in order of entry. Changing to based on the status could help folks more easily filter the list and ensure they are not missing unassigned tickets.
0
6
Needs to be a place for internal chats and customer chats to be separated beyond relying on staff to remember to switch from Private to Public
There needs to be a place for internal chats and customer chats to be separated beyond relying on staff to remember to switch from Private to Public. Internal chats can make it really easy to lose track of where the last customer communication took place. Especially as we go all in companywide as our phone systems, this honestly kind of scares me relying on the private/public toggle.
0
5
Additional Ticket Statuses
Would like to see options for ticket statuses, like "on hold" or "waiting for customer" or "resolved" (resolved, but not closed, because inevitably when you close a ticket they'll reply with a thanks)
8
139
opt out broadcast for customer
being able to opt out for the customer. and somewhere in the contacts to show that they allow broadcasts or not
0
3
Work in Progress
The ability to change a ticket status to "Work in Progress" to align with Service Center. It would be helpful to know if a work order is open on the machine to better track instead of swapping between Service Center and Expert Connect and DBS.
0
2
Better display of new comments on messages
My website dashboard does not always show replies to messages I have sent. It leaves customers unanswered, and makes large-scale messaging projects difficult.
1
7
Mute All Incoming Button
Mute Button to easily put all incoming on mute while we're with customer so that we don't have to take headset off. Then can unmute and start picking up calls when physical customer is gone.
0
9
I need a way to export data from manage tab to check a mass amount of Teams.
I need a way to pull a report that has data specific to what advisors are assigned to each team. I also need to export settings data to ensure that multiple teams have uniform settings in each manage tab based category.
0
2
Better display of new comments on messages
My website dashboard does not always show replies to messages I have sent. It leaves customers unanswered, and makes large-scale messaging projects difficult.
1
5
Advisor X-ID signup
Don't require a phone number to sign up new advisors. We use our X-ID's to log in, why can't we just use those to add new advisors to our teams. This would allow any Dealership employee who isn't issued a company phone to sign up without using their personal phone number.
2
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