Changelog
Follow up on the latest improvements and updates.
RSS
The improved quick actions in ExpertConnect will significantly enhance your workflow and efficiency. These features are designed to streamline your tasks and improve your overall experience with ExpertConnect. 
Key Features:
- View a Message: Quickly access and view messages directly from the web dashboard. This allows you to stay updated on communications without navigating away from your current screen.
- Make a Call: Initiate calls without the need to click into the ticket.
- Add a Watcher: Easily add watchers to a ticket. This ensures that everyone involved is up-to-date with the latest developments and can collaborate effectively.
- Move a Ticket to the Top: Prioritize important tickets by moving them to the top of your list. This feature helps you manage your workload more efficiently by focusing on the most critical issues first.
improved
Chat Box Color Improvement
We have updated the colors of the chat boxes to align with the standard color of John Deere branding! 
Users will now receive real-time notifications directly within the dashboard, keeping you informed and engaged with customer interactions. Notifications will be shown in the bell icon on the top right side of the page.
improved
Private Note Update
When advisors change the text box from a public message to a private message, the system will now retain this setting for the next ticket they access. As a result, the text box will default to private messaging for any subsequent tickets until the advisor decides to switch back to public messaging. 
new
improved
JDE Insights Now Available in All Regions
The JDE team is is thrilled to announce the release of JDE Insights, now accessible to all regions. Here are the key updates:
Language Support:
Filter available in English, German, Portuguese, Spanish, French, Italian, Russian, and Chinese. Dashboard Updates:
A new display shows the “Updated Through” date of the dashboard. Privacy Enhancements:
The anonymous filter option has been removed to maintain customer privacy. However, scores from anonymous surveys are still included in the overall metrics. Explore these new features and enhance your customer experience with JDE Insights! Read more about the JDE Insights Dashboard here.
If you have any questions please contact JDEAdmin@johndeere.com
Admins can now edit the first name, last name and John Deere User ID for advisors and managers on the account. Admins are encouraged to review and update user profiles as necessary to maintain accurate records within ExpertConnect. 
Managers or Admins can now customize the default message that appears when a QR code is scanned.
We are excited to announce significant enhancements to the ExpertConnect Support form, aimed at streamlining the support request process. These improvements are designed to gather critical information more effectively, ensuring that support tickets are resolved in a timely manner.
Mandatory fields have been introduced to ensure that users provide all necessary information before submitting a ticket, minimizing delays caused by incomplete submissions.
improved
Infinite Scroll on Web Dashboard
Users will now be able to see more than 10 results on the Web Dashboard when searching for a contact. 
We are excited to announce a new feature in the EmailHub settings that allows Managers and Admins to toggle the "Prevent Archived Tickets from Being Reopened" option. This enhancement aims to improve team collaboration and customer support efficiency by ensuring that any email tickets in an archived state will not reopen upon customer responses but instead create an new unassigned ticket.
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