Changelog
Follow up on the latest improvements and updates.
RSS
In team settings, there is a new toggle to change the logic behind call transferring.
If disabled - a transferred call reassigns to the new advisor but stays assigned to the team the call originated from.
If enabled - the transferred call reassigns to the advisor and the advisor's default team.
The updated
JDE Insights
now aligns with the JDE Platform
, featuring:- New survey namesand adefault month-over-monthview for quick trend tracking.
- Continued access toDealer Experience scores by location, top themes, and comment insights.
- Repeated PINsin Survey Comments just mean multiple comments—not duplicate surveys.
- Data updates are one day behind the JDE Platform—check the Update Through Dateto confirm.
- The Case Managementtab is temporarily removed and will return soon asClosed Loop.
You can now send a message—via SMS or WhatsApp—right from the ticket creation slide-out on the dashboard. A new “Public Message” box has been added at the bottom, just type your message there, and it will be sent as soon as the ticket is created—no need to open the ticket afterward. This is currently limited to the web dashboard only.
We’ve added the Delivered status to messages sent from the iOS App—just like on Android. This means you’ll now see confirmation when a message has been successfully delivered.
In the latest app release, we have added the ability to swipe left/right to toggle between the ticket activity and ticket details tabs.
We have added the ability to easily reassign the contact, advisor, or team from inside the ticket. When the icon is clicked, the Reassign Ticket box will pop up on the right side of the screen
Service Center's integration with ExpertConnect has been improved to allow for customer-facing texting directly from Service Center's tickets.
Additional information from Service Center is now being added to the ExpertConnect™ ticket, including a link to the Service Center ticket and a PDF attachment of the alert details.
We are excited to announce that any pinned action buttons or page layout customizations
inside a ticket
will now be saved and automatically applied the next time you log in.
ExpertConnect has integrated into Shop.Deere.com, allowing customers to text their local dealership directly through Shop.Deere.com. This new feature enables customers to schedule service or seek assistance with their equipment easily. It aims to help dealerships generate better leads, improve triage times, access key machine information, and foster new business relationships with customers.
Read more about this integration here.
Managers and Admins now have the ability to customize the name that is displayed in the "Save as contact" QR Code.
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