Changelog
Follow up on the latest improvements and updates.
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Service Center's integration with ExpertConnect has been improved to allow for customer-facing texting directly from Service Center's tickets.
Additional information from Service Center is now being added to the ExpertConnect™ ticket, including a link to the Service Center ticket and a PDF attachment of the alert details.
We are excited to announce that any pinned action buttons or page layout customizations
inside a ticket
will now be saved and automatically applied the next time you log in.
ExpertConnect has integrated into Shop.Deere.com, allowing customers to text their local dealership directly through Shop.Deere.com. This new feature enables customers to schedule service or seek assistance with their equipment easily. It aims to help dealerships generate better leads, improve triage times, access key machine information, and foster new business relationships with customers.
Read more about this integration here.
Managers and Admins now have the ability to customize the name that is displayed in the "Save as contact" QR Code.
Users now have the option to customize the Ticket Details Page. This enhancement is designed to improve user experience by providing greater flexibility and control over how ticket information is displayed and managed.
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The page will reset when logged out of ExpertConnect
improved
Dashboard Tile Redesign
The new smaller tiles provide a cleaner and more organized layout, allowing you to view more information at a glance.
The improved quick actions in ExpertConnect will significantly enhance your workflow and efficiency. These features are designed to streamline your tasks and improve your overall experience with ExpertConnect. 
Key Features:
- View a Message: Quickly access and view messages directly from the web dashboard. This allows you to stay updated on communications without navigating away from your current screen.
- Make a Call: Initiate calls without the need to click into the ticket.
- Add a Watcher: Easily add watchers to a ticket. This ensures that everyone involved is up-to-date with the latest developments and can collaborate effectively.
- Move a Ticket to the Top: Prioritize important tickets by moving them to the top of your list. This feature helps you manage your workload more efficiently by focusing on the most critical issues first.
improved
Chat Box Color Improvement
We have updated the colors of the chat boxes to align with the standard color of John Deere branding! 
Users will now receive real-time notifications directly within the dashboard, keeping you informed and engaged with customer interactions. Notifications will be shown in the bell icon on the top right side of the page.
improved
Private Note Update
When advisors change the text box from a public message to a private message, the system will now retain this setting for the next ticket they access. As a result, the text box will default to private messaging for any subsequent tickets until the advisor decides to switch back to public messaging. 
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