Users will now receive real-time notifications directly within the dashboard, keeping you informed and engaged with customer interactions.

When advisors change the text box from a public message to a private message, the system will now retain this setting for the next ticket they access. As a result, the text box will default to private messaging for any subsequent tickets until the advisor decides to switch back to public messaging.

The JDE team is is thrilled to announce the release of JDE Insights, now accessible to all regions. Here are the key updates:

Filter available in English, German, Portuguese, Spanish, French, Italian, Russian, and Chinese.

A new display shows the “Updated Through” date of the dashboard.

The anonymous filter option has been removed to maintain customer privacy. However, scores from anonymous surveys are still included in the overall metrics.

Explore these new features and enhance your customer experience with JDE Insights! Read more about the JDE Insights Dashboard here.

If you have any questions please contact JDEAdmin@johndeere.com

Admins can now edit the first name, last name and John Deere User ID for advisors and managers on the account. Admins are encouraged to review and update user profiles as necessary to maintain accurate records within ExpertConnect.

Managers or Admins can now customize the default message that appears when a QR code is scanned.

We are excited to announce significant enhancements to the ExpertConnect Support form, aimed at streamlining the support request process. These improvements are designed to gather critical information more effectively, ensuring that support tickets are resolved in a timely manner.

Mandatory fields have been introduced to ensure that users provide all necessary information before submitting a ticket, minimizing delays caused by incomplete submissions.

Users will now be able to see more than 10 results on the Web Dashboard when searching for a contact.

We are excited to announce a new feature in the EmailHub settings that allows Managers and Admins to toggle the "Prevent Archived Tickets from Being Reopened" option. This enhancement aims to improve team collaboration and customer support efficiency by ensuring that any email tickets in an archived state will not reopen upon customer responses but instead create an new unassigned ticket.

We are excited to announce the introduction of a new chat bot feature in ExpertConnect, located in the lower right-hand side of the screen. This enhancement is designed to provide users with quick access to information and support, allowing them to ask questions and receive immediate answers.

The chat bot is aimed to helping users find the information they need without having to navigate through multiple pages or wait for support assistance.

The introduction of automated work order status messages sent directly to customers. This new feature aims to improve communication and transparency regarding work order progress, ensuring that our customers are kept informed every step of the way. Please read this help article for more information.

Please note that this is available for R4 dealers using Equip/Service Delivery as a business and work order system.