You can now send a message—via SMS or WhatsApp—right from the ticket creation slide-out on the dashboard. A new “Public Message” box has been added at the bottom, just type your message there, and it will be sent as soon as the ticket is created—no need to open the ticket afterward. This is currently limited to the web dashboard only.

We’ve added the Delivered status to messages sent from the iOS App—just like on Android. This means you’ll now see confirmation when a message has been successfully delivered.

In the latest app release, we have added the ability to swipe left/right to toggle between the ticket activity and ticket details tabs.

We have added the ability to easily reassign the contact, advisor, or team from inside the ticket. When the icon is clicked, the Reassign Ticket box will pop up on the right side of the screen

Service Center's integration with ExpertConnect has been improved to allow for customer-facing texting directly from Service Center's tickets.

Additional information from Service Center is now being added to the ExpertConnect™ ticket, including a link to the Service Center ticket and a PDF attachment of the alert details.

We are excited to announce that any pinned action buttons or page layout customizations will now be saved and automatically applied the next time you log in.

ExpertConnect has integrated into Shop.Deere.com, allowing customers to text their local dealership directly through Shop.Deere.com. This new feature enables customers to schedule service or seek assistance with their equipment easily. It aims to help dealerships generate better leads, improve triage times, access key machine information, and foster new business relationships with customers.

Read more about this integration here.

Managers and Admins now have the ability to customize the name that is displayed in the "Save as contact" QR Code.

Users now have the option to customize the Ticket Details Page. This enhancement is designed to improve user experience by providing greater flexibility and control over how ticket information is displayed and managed.

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The new smaller tiles provide a cleaner and more organized layout, allowing you to view more information at a glance.