Accounts using a widget on their website that doesn't display properly can check iframe to avoid CSS conflicts. To learn more about the Website Widget, read more in this help article.

When uploading media attachments to a ticket, advisors can now preview the image prior to sending. See a list of file types that can be added to a ticket here.

When an action is taken in ExpertConnect, only one Success Bar will show versus the previously stacked success bars that would show after several actions.

Advisors can now add multiple machines to a ticket at once and can use the Serial Number link to view information in Service Center or begin an RDA session.

The live video calling functionality has been reintroduced in ExpertConnect. Advisors can initiate a video call via the web dashboard or Android mobile app. This feature will be reintroduced on the iOS mobile app with a larger update later this year. Customers can join a video call from any mobile device via the link sent when the advisor initiates the call. Please review this help article for more information.

Feedback Link Settings are now included in the Automated Chat Responses under "After Successful Phone Call With Ticket" drop down. Please review this help article for more information.

Click on the drop down in the top left corner of the message box to switch from a public message to a private note. The private note box will turn yellow, providing clarity on the type of message is being sent. View this help article to learn more.

Managers now have the ability to edit the message template that is used when sending a payment or approval request to customers. View this help article to learn more.

The Insights page has been improved for faster data filtering and reporting.

Advisors are now able to add private notes to tickets with contacts that only have an email address.

Please note that this change also enabled the ability to add a private note to emails without switching to chat first.