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Feature Requests
What features should we add?
Description
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Web
Ticket Dashboard
Ticket Details
Contacts Page
Calls Page
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Web (368)
Ticket Dashboard (76)
Ticket Details (115)
Contacts Page (17)
Calls Page (10)
Broadcast Page (17)
Insights Page (25)
Manage Page (43)
Payments Page (7)
Admin Page (3)
User Profile (8)
Mobile (57)
Add additional "Customer-Type" field
Add additional "Customer-Type" field, see attachment. This should give the possibilitiy to add the information to a contact if this is the Owner, Principal, Manager, Driver, etc. of this farm. So advisors easily can see to whom they are speak.
1
16
Secondary Phone Option in Contacts
Some of our customers may call us on a second number or we have two numbers that we would like to be able to save in their contact information. Would it be possible to add a second phone option within each contact?
11
62
Hide Personal Employee Phone Numbers on User Interface
Please put back the ability to remove a contacts (Staff) phone number. We have many staff members that do not have a company supplied phone and have to use their personal phone number for the verification step. We used to be able to remove the number once the account was setup, please put this feature back as this will cause a potential breach of company/staff privacy policy.
1
28
Add open comment Field to contacts
Add an open comment text field to contacts. Should should give the possibility to add information to this customer which is important for all advisors. For example customer has unpaid bills.
0
4
Apply Segments to Organisations
We have customers with service agreements, we use the segments section to identify who has one of these agreements in place. It would be handy to be able to apply the segment to the organisation, or even to have the organisation as a separate entity with staff or owners under that entity to allow for notes/segments etc against it.
0
5
Smart Search to Create New Tickets
Some customers have multiple contacts depending on which location they are at. Being able to search for the company name instead of the contacts name and allowing the search results to populate all contacts for the company.
2
16
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