Feature Requests

After teams are created, we'd like the ability to make any changes to multiple teams at once. This feature would make all changes available for whatever teams are selected. It would be a page with all the toggles, switches, and text boxes in which criteria can be entered, and then the dealer can select which teams to push the changes out to. Every dealer has sets of teams that have the same settings or share the same phone number or ring schedule. Being able to set these shared settings once and apply to multiple teams eliminates the human error issue as there are so many settings to apply when building a team. And often, when creating teams, we make a tweak on the third team in, and then have to go back and individually make the new change to the previous teams.

When done making changes to a team, if we hit the back button to go back to the list of teams we were searching for, the system defaults to show all teams. We want to be able to go back to the list we were working with. Example: I go to Manage page and want to search for a set of teams, i.e. I type "port" in the filter value, so I can see all my port teams. When I go into a team, make changes, and then hit the back button to go back to my list of "port" teams, the system always reverts back to the complete list of teams. It doesn't remember that I only wanted "port" teams. I then have to type "port" again in the filter value in order to see my list of specific teams. Need the system to remember this. There may be other areas in EC as well where the back button doesn't take you to the previous screen, rather it reverts to a default position. This would greatly improve system-wide navigation.

Job titles change, and people come and go. In order to maintain continuity of the teams we have created it would be nice to be able to export the list of advisors we have, along with their tags we have painstakingly added along the way. That way we can compare who we have working here, with the list we have in expert connect and make sure they match. This seemingly should be an easy add right? All the data is there just need a way to export to excel.

Instead of having the auto attendant go to a voicemail, could we have it so the attendant could roll over to a team and then hit their voicemail? This would allow for us to have our main line group offer all of the options and then state, "Option 1 - x, Option 2 - y, or remain on the line to speak with a representative" and allow this to ring to a team?

Create additional permission levels that allow an Advisor to be a Manager of a specific team, but not all the teams for the entire company.

I recently set up 3 locations with teams and forgot service in one of them. I had to delete everything after where that Service team was supposed to be so they would be in the correct order for me....with the location that it was supposed to be under rather than with a different one.

Need the option to use ring schedules I've created for other teams. Creating the same ring schedule over and over for multiple teams seems unnecessary. Should be able to see all previously created schedules in my company in the "View List" tab.

Would like routing rules to apply to text messages as well.

We are looking at adding a team for our HR department and we are concerned with privacy. We would like to have a way to hide those tickets and that team from all but the HR team. I'm thinking something like having to enter a password to access the team.

Allow the ability to change the default voicemail outside of active ring schedules.