Feature Requests

Create additional permission levels that allow an Advisor to be a Manager of a specific team, but not all the teams for the entire company.

Not all customers want to receive the automated SMS messages sent after an action. Need the ability to keep the automated messages on while disabling them sending to specific users.

Ability to customize the ringtone that advisors hear for an incoming call to differentiate between teams.

When setting up the ring schedule in the call settings. We would like to have the ability for it to ring the primary team/advisors for a set time, and then ring the secondary team/advisors for a set time which may be different from the primary if we so choose it to be

Can you please add "Trucking" as a new team type for expert connect under the manage tab. As more onboarding for EC evolves within the companies, using the Expert Connect Platform this would be an asset. Thank you!

Able to prevent tickets being auto assigned or prevent folks from reassigning tickets to folks on PTO. This is important when having a central team that needs to transfer to specific employee and not aware the person is on PTO. This cause the ticket to sit there until the person is back.

I would like to see a way to block a number for all of our teams at one time. I know you can go in and block it one team at a time. With a large organization it would be nice to go in and choose if you would like to block the number for a single team or the whole organization.

Add a feature to print off or export a team schedule (month view) that had the names of everyone on call either by day OR by schedule (who is assigned where and when). This could be used to generate PDFs to hang up in call centers or to export calendar invites listing more than just schedule names (as it exports now) and including people assigned to each schedule within a team.

Create an after-hours message feature for when a customer would send a WhatsApp or SMS message to a team outside the hours of a ring schedule.

Job titles change, and people come and go. In order to maintain continuity of the teams we have created it would be nice to be able to export the list of advisors we have, along with their tags we have painstakingly added along the way. That way we can compare who we have working here, with the list we have in expert connect and make sure they match. This seemingly should be an easy add right? All the data is there just need a way to export to excel.