Feature Requests

Not sure if others want it, but the need for a 3rd rollover would be handy to use for our business. Ideally smaller ring schedules that collects the on site people, but then a last ring schedule that is centralised to the support the dealership. Idea: First rollover to be a smaller ring with the parts techs (30 seconds) Second Rollover to be inclusive of the parts techs, parts manager / admin in branch (15 seconds) Third Rollover for a centralised team that works for the dealership that is able to speak with customers instead of getting a voicemail. Some may use the additional rollovers, others may not, but it would be nice to be able for our system admins to create additional rollover slots if needed!

Would love if the Supported Parameters could be used across any of the templates. At the moment it's showing certain ones for certain messages. {{ Company.Name }} {{ Team.Name }} {{Link}} {{ Advisor.Name }}

It would be nice to know who made changes last to a Team. We've ran into issues where someone made changes to a Team while someone else was simultaneously making changes.

having a call tree were under each slot being able to have additional slots. eg, press 1 for "region 1 sales" then under that being able to have the names of 3 or more sales team members slots. (under slot 1, then again have another bunch of slots)

Ability to customize the ringtone that advisors hear for an incoming call to differentiate between teams.

for a Call tree to have an Interactive voice response (IVR) service that would replace a call tree when call trees get to long?

Create additional permission levels that allow an Advisor to be a Manager of a specific team, but not all the teams for the entire company.

After inviting an advisor, in our setup we often use the Secondary Desk phone. If the number was previously used by another advisor we have to ask EC support to clear it out. Could we have that added when we can edit an advisor, and also visible in the list under Manage - Advisors so we can see who has it. especially when offboarding a user, we can remove it first.

Currently, when ring last advisor setting is off it still rings calls into an open ticket for 24 hours. This means that only the assigned advisor gets the missed call notification. To improve our customer experience, we'd like the option to disable this COMPLETELY or manage the # of hours, so missed calls always create a ticket AND if a call is missed by the advisor it is assigned to, we'd like to it to roll back to the ring settings and ring the entire team. On a busy parts counter these missed calls inside a ticket are easily missed, especially with the lack-luster notification system in place.