Customize Ring Last Advisor Timeframe | Voters

Customize Ring Last Advisor Timeframe

Josie Bowman

Allow managers to choose the timeframe that ring last advisor logic is used. Meaning a manager could specify X hours/days before the logic goes back to ringing the entire team instead of the advisor on a customer's open ticket.

This would be a VoiceHub team setting.

May 3, 2022

Scott Hamilton

There also a request to not open a second or tenth ticket with a text or call within 24 hr period. If you haven't voted on it.

Ian Zimmerman

marked this post as

open

Heidi Clemens

Why was this closed? I just submitted a similar request.

Payton Douglass

marked this post as

closed

Ryan Heuven

I completely agree, our dealership would like to see a choice in the 4 hour window. but even by days would work. Currently will not use ring last advisor due to this not being an option

Josie Bowman

Merged in a post:

Ring Last Advisor Set Times

Richard Harris

Would be nice to have the ability to set the time for how long the last advisor is rang before it defaults to ringing the rest of the team. For example, after 6 hours from the initial call taken, any call taken after that time from that customer rings the whole team even if the ticket is still open.

July 12, 2022