Feature Requests

I see that this has been requested by others, but it would be nice to be able to export broadcast data, including customer, account, phone number that a broadcast was sent to.

It would be beneficial to have a column in the contacts export to view numbers that have unsubscribed by sending "STOP", Also to have a note when sending a text saying "failed, or customer has unsubscribed" rather than successfully sent.

I would like the ability to broadcast individual messages from a customer list the same way "mail merge" works for microsoft.

I understand capping the broadcast at 500, but it would be nice if I could apply a segment of 5000 customers into a broadcast, then send out staggard in smaller groups in the large segment. This would be better than having to add customers to additional smaller (500 group segments) before sending out.

Ability to schedule a Broadcast message to send in the future.

Would like to be able to delete my old broadcasts that didn't work and/or test broadcasts. Would also like the font to be larger on the message that customer opens on their end on their phone. Please see attached photo. The text under the heading is very hard to read.

Send internal information out in bulk. Send a message to everyone in a team.

The broadcast feature has been alright, but having the ability for Advisors that don't have management access to send out "broadcasts" to a small group of people such as Parts Counter employees letting the 15 customers that had a special order part arrive by manually typing the phone numbers into a pre-made text "templet" and hitting send then letting expert connect open the individual tickets with each customer if they respond instead of manually opening 15 tickets and typing in the same message over and over. As it is right now each customer has to have a customer profile in Expert Connect already in order to send any "Broadcasts" out. Manually entering customers names and phone numbers into Expert Connect before sending out the Broadcast is deterring our parts counter people from wanting to use texting to notify customers. Maybe this already exists and I haven't found it. This would be great for delivery drivers: "Good Morning, we are scheduled to pick up your piece of equipment today. Please confirm your machine is set out and ready to be picked up. Thanks" "Thanks for your business, we have delivered your machine back to you today. Feel free to reach out via this text if you have any concerns, or questions." Parts Counter People: "Hello, we are reaching out to let you know that the Special Order Part you have ordered has been received and is ready for you to pick up." Service Road Work: "Good Morning, we are scheduled to work on your piece of equipment today. Please confirm your machine is set out and ready to be worked on. If you have any changes or requests please respond to this text. Thanks"

Currently the character count to write a message is 240. Is it possible to expand this? Maybe double that? I like using this tool but don't have the room needed to say everything I need to.

I would like to be able to create broadcast that I can set to auto send on a certain date. This would help with pre-building promos to send out to customers. Ex. We have our filter sale in February. I would be able to have this broadcast message typed out and have an attachment loaded and have all of my customers selected I would like to send it to. On Feb 1 at 8:00 a.m. the message will automatically send.