Feature Requests

I know there is a Do Not Disturb for 12 Hours feature on the mobile app, but I would like a way to set it to remain on Do Not Disturb for a specified time. Anywhere from a few hours or for several days. It can get really annoying when I'm not working and I'm still getting calls/notifications.

Notifications that would allow you to click on them and take you directly to the ticket each time the ticket has new information added to it.

When you answer a call on your mobile phone, it is a very long, clunky process to transfer a call. First you have to navigate from your phone back to the EC app, then search for who you want to transfer to, then hit the transfer button. The part that takes a long time is the getting out of the phone app and back into the EC app. It works, it just takes too long and you can't put the customer on hold while you navigate all of this.

When you answer a call on your mobile phone, it is a very long, clunky process to transfer a call. First you have to navigate from your phone back to the EC app, then search for who you want to transfer to, then hit the transfer button. The part that takes a long time is the getting out of the phone app and back into the EC app. It works, it just takes too long and you can't put the customer on hold while you navigate all of this.

Can we have a way to clear all the companies saved in the "Teams" tab of the mobile app. Currently new advisors are overwhelmed with the number of teams available, it would be simpler if this list started off empty and allowed them to add the teams they need instead. Better yet let us assign these teams from the web dashboard so we can onboard new advisors easier.

Would like to be able to use the Team Stream function on the mobile app.

Assigned and Unassigned are generally the only actionable tickets. After navigating away from the tickets page, the filters don't stick and all ticket types are displayed. Please add sticky filters.

Be able to change the ring tone that an iPhone plays whenever there is a call coming to the EC line.

There should be a setting that Advisors can hide the team name for incoming calls. If the team name is longer it takes to long until the advisor can see the customer name. See attachments.

Calls mainly only ring through bluetooth headset. App seems to mess with audio ouput on phone. Jumps between phone audio and bluetooth audio. Can make changes, but they never stick.