CarPlay/Android Auto Functionality
M
Marwin Staal
When I make a call using Android Auto, with or without cable, after te call the phone keeps calling itself. After 10sec it quits and tries again. When I close the app it quits doing this. I have more co-workers with the same problem. Anyone has the same experience?
S
Scott Hamilton
It no longer rings through carplay or android auto. Even just a blue tooth connection
J
Josie Burgett
Scott Hamilton We are looking into this/ Can you please confirm which advisor cannot answer incoming phone calls on Apple Carplay? In our testing, we are seeing no issues with receiving or answering calls on Apple Carplay.
On Android Auto, we are seeing potential issues with the incoming call not ringing in the car, but the audio connecting automatically through the car once answering on your phone.
Any additional information you can share would be helpful!
S
Scott Hamilton
Josie Burgett any of them if you are connected through bluetooth. If it is a wired connection to carplay it works. If it is bluetooth the app doesn't ring through any blue tooth device. Even simple blue tooth through earbuds or a non carplay radio.
J
Josie Burgett
Scott Hamilton Okay. It sounds like the issues you are experiencing are unique to Bluetooth and not Carplay. Is that fair?
Do you have multiple advisors reporting that answering via Bluetooth is simply not working for any devices on both iOS and Android? Or does this seem unique to your phone or iOS/Android?
If you haven't already, please disconnect and reconnect the Bluetooth device from your phone, ensure you are logged into ExpertConnect, and have the most updated version (a new version just went out).
A
ALLAIN
I am agree