Stop moving closed tickets to the top. Highlight tickets with messages that haven't been seen. | Voters

Stop moving closed tickets to the top. Highlight tickets with messages that haven't been seen.

Scott Hamilton

When a text reply is sent to a ticket it is hard to pinpoint which ticket needs action.

Jack Samways

it cant be difficult whatsapp is already doing this so the technology is there , why cant EC just do this ??

HENNEQUIN GUILLAUME

I completely agree with you, it lacks a visual to allow you to see that it has not been read or something.