Bold Lines with New Chat Updates | Voters

Bold Lines with New Chat Updates

Erich Williams

Would be helpful to bold the ticket line on the web dashboard when there is new chat activity, similar to the mobile app, instead of the "New" chat bubble. This would only clear after the advisor clicks into the ticket.

Created by Payton Douglass

March 8, 2023

Payton Douglass

Merged in a post:

Mark Unread

Quinn Steitz

Can there be an option to mark a ticket as unread? Could see where a team is working and accidentally click into a ticket that has a notification but needs to be revisited/the advisor on the ticket will need to see that they have a notification

June 13, 2024

Payton Douglass

Merged in a post:

Visible updates to tickets

Paul Gasson

Currently when a ticket has been updated by a user the only notification of the update is the last "updated" how long ago column. It would be good to see the ticket highlighted in a colour, or at least bold to give a visual aid. I find myself missing tickets which have been updated (not by me) as I have periods away from the computer and on my return it isn't obvious which has updates and which don't. Frustrating to have to manually go back and check each ticket.

May 6, 2024

Payton Douglass

Merged in a post:

New Notification Indicator

Guilherme P

We suggest adding a notification indicator/mark when we receive a new message on the ticket. Currently, it is a bit difficult to know if there is a new message on the web platform. It could be a web pop-up.

May 6, 2024

Payton Douglass

Merged in a post:

Clear New Chat and Miss Called Notification Per User

Cedric

Currently, if any person views a ticket with a red new chat or missed called notification, it clears that red notification from the ticket. I think it would be ideal to have this on a per user basis instead. Often times I view tickets in my team with no intentions of being the one to deal with it and I'm hesitant to do so as I don't want the intended advisor to miss new information.

May 6, 2024

Payton Douglass

Merged in a post:

Notifications for New Text Messages

Jeannette Young

Would like to see a feature that notifies you(just like a call)that there is a new text without having to be constantly looking at Expert Connect. A red dot off to the side is not enough.

April 8, 2024

Josie Burgett

Jeannette Young If you are using the web dashboard, you should receive browser notifications if have notifications set to Allow on the ExpertConnect URL. If you are logged into your account on the mobile app, you should also get notifications of new activity in the ticket. You should be able to customize your notifications for the ExpertConnect app in your phone settings. For iOS, I change my notifications banner style from Temporary to Persistent so it stays on my phone until I dismiss it.

Payton Douglass

Merged in a post:

Alert in Task Bar when customer responds to a ticket

Wayne W.

We need the ticket number to flash in the task bar as a visual reminder that there has been a customer reponse. currently front line staff get a brief notifications but they need a visual reminder of outstanding tickets that have been responded to in the task bar as they do not always have the dashboard in front of them

May 23, 2023

Chris H.

Agree. We miss a lot of sms responses to open tickets. The only work around is to close tickets ASAP which isn’t ideal.

Wayne W.

better yet would be to have the ticket number flashing in the task bar as a visual reminder for the advisor that the ticket has a response to be reviewed

Payton Douglass

Merged in a post:

Highlight tickets with new replies

Chris Horob

Make the ticket bold or a different color when a customer replies.

April 21, 2023

→