As a multi-department manager, I’ve found the Expert Connect platform to be a valuable tool for customer engagement. However, I’d like to recommend a streamlined Quick Text Button feature to improve communication speed—especially in the Parts Department. Currently, notifying customers that their parts have arrived involves several steps, which slows down workflow and impacts efficiency. A simplified process using pre-set message templates would allow staff to select a customer, choose a template (e.g., “Your parts are ready for pickup”), and send the message in just a few clicks. This would save time, ensure consistent messaging, and enhance customer satisfaction. I believe this improvement aligns with Deere’s commitment to innovation and would be a meaningful upgrade to the Expert Connect experience.