Feature Requests

Ability to have the organization column on the dashboard as well as the search functional of the organization. We have multiple customer contacts that might fall under the organization and need the ability to search by specific organization.

When merging a ticket, can you please remove the source ticket from the list of target tickets. It makes no sense to merge a ticket with itself

Must EC put the "Success" boxes in the upper RH corner of the screen every time something changes in the ticket? Even moving the cursor from one field to the next sets it off. So, so distracting and annoying. Would much rather EC tell me when it can't do something I'm asking it to rather than have it tell me every little thing it can do when updating info in a ticket. Also, if this "Success" thing just has to stay, why make it so attention-demanding? It's like having someone interrupt a conversation over and over and over. It takes forever to go away, and has to "bounce" as though just the size and repeated appearance isn't distracting enough. I don't like GUIs / experiences that shake and flash all the time.

I would like to have the ability to change the color of the ticket status to our own individual preference.

We need the ability to add a contact during the Reassign-->Customer area of a ticket.

Include a notification pop-up in the left Navigation Side-Bar for "Calls" tab (ex: a red alarm bell) so users know if there is someone in their call queue. Currently, users have to click into the "Calls" tab to view if they have anyone in the call queue and may miss someone.

Can the box for Issue Ticket be left blank instead of having "Instant Ticket" in that field? It is a requirement already to fill in that field, but most think it is already filled in because they see "Instant Ticket".

View tickets in true List format, hide icons. Option to rearrange columns as preferred.

When a Watch is added to you as an Advisor, it would be ideal to have a red warning show up.