As a dealer with multiple locations, we have designated staff in each department at each location to respond to incoming messages through our text platform. Currently, the website widget allows us to choose which groups receive messages when building out the form in ExpertConnect.

What would be especially helpful is the ability to add form fields where customers can first select the department (Parts, Service, Sales, etc.) and then choose the specific location they’d like to work with. This functionality would greatly benefit our dealership, and I believe many other multi-location dealers would find it valuable as well.