También cuando estas hablando con un cliente y quieres transferir la llamada a otra persona, siempre es importante poder hablar con la otra persona que va recibir la llamada transferida para informarle un poco de que ocurre y porque le vas a transferir la llamada, aunque en el ticket este todo el historico.

A transferred call having a different tone, or a specific ring tone would be extremely helpful to our Advisors.

Some Advisors do not receive or there is a lag in receiving the notifications of a call being transferred.

I third this, especially as the original that transfers it to another advisor, at least then I know they know I sent it to them directly

I second this. Especially if the advisor is on the schedule, they might not be able to answer right away or they are currently on a call.