Dear,

We currently face a recurring situation related to the ticket closing functionality. The option used to finalize a request is identified only as “Close”, which often raises doubts, especially among new employees.

Often, users interpret this option as an action to just exit the ticket screen, without realizing that it effectively ends the call.

If possible, we would like to suggest changing the name of this option to something more explicit, such as “Close Ticket”, “Close Ticket” or similar. We believe that this simple change would help prevent undue closures and reduce operational errors caused by misinterpretations.

In advance, thank you for your attention and are at your disposal for any clarification.