Split Tickets Into Two or More | Voters

Split Tickets Into Two or More

Ryan Garner

The ability to split a ticket into two separate tickets would be quite beneficial. If a client calls or texts in for a second issue while the first is still ongoing, it gets added to the original ticket and can't be split out.

April 30, 2024

Derek Kleinsasser

I agree with this, with using Expert Connect as a technician facing tool and not customers, technicians need to be able to have multiple tickets open but also communicate back to the technical communicator by text or phone call in low cellphone coverage area's where hotspot doesn't work.

Ryan Garner

Derek Kleinsasser I am also finding this with clients. Primarily farm mechanics, but the same applies.