Setting different filters for My Tickets and Team Tickets etc
R
Ruth Addlem
It would be very useful if the four dashboards; My Tickets, Team Tickets, Watch and All Tickets if we could select different dropdown filters for each of them. At the moment, any of the filters go across all of the dashboards.
I have various teams I'm on but would like to have My Tickets set to show tickets from all teams, but when going into Team Tickets, whether I could set it on only certain teams in the drop down that I want to check.
William Fogelsanger
I would like to expand this feature request to include a setting for admins to exclude teams or advisors from the dashboard view. For instance, I view our complete company dashboard, and I'd like to see all teams but one or two, and I don't want to select 121 out of 123 teams. When I'm watching phone traffic, I don't need to see warranty work order submissions, and I'd like to be able to exclude that from the dashboard for the day. If we could get a 'select all' button that would check all the team or advisor boxes, we could then just uncheck the ones we didn't want to see! Thanks!