Search Bar
in progress
M
Meghan Fisher
Merged in a post:
Filters Global Search
N
Nicole M
Able to filter certain sections like you have for Ticket Details and Ticket Activity. This will allow Technical Communicators, Precision Ag, etc a better way to use this as a database to look up machines with similar issues.
ie
Ticket Number
Ticket Title
Ticket Description
Ticket Resolution
Ticket Misc.
Public and Private Messages
File names
M
Meghan Fisher
Merged in a post:
Search Tickets by Customer Features not just name
J
Jolynn Nissen
When looking at the customer column, having the ability to search by Org name, account number or segment would aid in searching for tickets across a customers account.
Payton Douglass
Merged in a post:
Filter Tickets by Serial Number
M
Marco Collina
Ability to filter the tickets page by serial numbers to view all cases related to a specific machine.
I
Ian Zimmerman
Good news everyone! You will now see a Global Search bar at the top of your web dashboard. I am not going to close this post just yet because we will be iterating and adding search functionality in the coming weeks/months. As it stands now, the search bar will search for the following fields:
- Ticket Number
- Ticket Title
- Ticket Description
- Ticket Resolution & Misc.
- Public and Private Messages
- File names
Check out our Global Search help article here. https://help.expertconnect.deere.com/community/ticket-search?from_search=148061365
Dave Price
Ian Zimmerman what we need though is the ability to search for customer name and organisation as well. This is what we need when searching for tickets quickly.
I
Ian Zimmerman
Dave Price: It will be coming :). What we have now is just step 1.
Hayden Kitching
Ian Zimmerman We also need the ability to search S/N.
Payton Douglass
in progress
Payton Douglass
Merged in a post:
Ability to Search by Serial Number.
B
Brandon Uhrich
Be able to filter tickets by machine serial number.
G
Geordie Nolland
Yes we also need the ability to search tickets via Model or Serial No boxes within the tickets.
Hayden Kitching
Geordie Nolland Yes!
T
Tim Rice
YES. 100%
Payton Douglass
planned
Payton Douglass
Merged in a post:
Mass ticket search
J
Jeana B.
Have to ability to search tickets for more than the basic filters, such as searching the tickets summary/resolution. So it will be easier to find similar cases when different advisors made the cases with different customers.
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