We recently had a customer send a photo of their credit card along with their texted order. If this had been a phone call we could have paused recording if prepared, or at worst delete the recording afterwards. But if someone sends in their card info over text or picture, there is no way to remove it from the permanent record short of deleting the entire ticket. This had been an involved ticket before getting to that point, so we would have much preferred to keep the rest of the record.