If possible, we’d like to see this weekly timeout either removed or made configurable at the organization level to better suit our operational needs.

Currently, users are logged out after 7 days, which creates unnecessary friction and frustration—especially in a communication platform where availability and immediacy are key.

For field teams and frontline staff, staying logged in is essential to ensure seamless communication. Unlike banking or compliance-sensitive apps, communication platforms such as Microsoft Teams, Slack, or Zoom typically maintain persistent sessions unless manually logged out or the device is wiped. This behavior helps reduce missed calls, delays, and the need for repetitive support requests.