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DAVID THIESSEN
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Cathy Benton
Becky Sloan
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Insights Ticket Metrics
Becky Sloan
Insights currently shows VoiceHub calls breakdown by day and hour ranges. Is it possible to get the same information for web/text/email tickets?
September 5, 2024
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Nicole M
As the expectation is to have omni channel support it is important to understand how responses are being acted on by the message type.
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November 6, 2024
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