Have Multiple Customers on One Ticket
More than one operator may use machine with issue, different shifts etc... Or farm manager may start ticket and it may end up with the person operating the machine. Be also good if they both(or more than both if more people need to know how the issue is progressing) received updated ticket details of the issue.
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Thiago Araújo Barbosa
Here in Deltamaq's CSC we assign the ticket to another customer and the historic remains on the same ticket, but this action does not allow you to talk to both at the same time
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Thiago Araújo Barbosa
I like this idea. It would be awesome to have the possibility to talk with two or more customers in the same ticket, or to merge two tickets from different contacts within the same organization!
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Alejandro
La fusión de tickets debería dejarte fusionar si son de la misma organización aunque sea diferente contacto.
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Meghan Fisher
Merged in a post:
Linked tickets/Multiple contacts
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Jessica Said
Sometimes when you have an issue come up, you need to call more than one contact for the same issue. Having a way to tag/link a ticket (or two) onto the original OR be able to have more than one customer in the ticket, with the separate conversations observable by tabs.
Payton Douglass
Merged in a post:
I want to be able to text with multiple people on the same ticket
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Eileen Small
Payton Douglass
Merged in a post:
Have group texts
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Eileen Small
Often you are talking to a couple. I'd like to connect them for texting both
Payton Douglass
Merged in a post:
Merge 2 tickets from 2 different contacts
Mathieu LEROY Agriteam
add the possibility to merge 2 tickets that do not come from the same contact because sometimes the contact uses several phone numbers
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Victor Kostyk
"Having the ability to assign more than one customer to a ticket" Agreed!
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Ian Zimmerman
Merged in a post:
Customer Groups for Ticket Visibility
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Tim Crute
Our customer (two brothers) would like to see each other’s tickets. (eg Brother #1 phones support, Brother #2 sees a new ticket pop up in his alerts and can follow the progress of the ticket).
Payton Douglass
Merged in a post:
Multiple contacts on a ticket.
Hayden Kitching
Use case. We are setting up a call line for a customer on a large deal that will run in various locations in the state. He will not have one servicing location. When the drivers call into the number I would like to be able to add in the owner of the organization on the ticket so he and the drivers are all informed about what is going on.
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