FEEDBACK TEXT MESSAGE
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Brandon Chiasson
The automatic survey text messages after the customer calls the store or my team member calls them they receive these feedback text messages after the call is complete. Some of these customers call the store multiple times a day and are not liking that they receive these after each contact from the store. Seeing if maybe in the future y'all can look into if we could maybe turn these off by contact specific so we could turn these off by contact and not just by as a team in whole.
Payton Douglass
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Payton Douglass
Hi Brian! You can update your team chat messages from the manage page today - to disable any of the automated messages that send after a call, you'll just want to toggle these off and hit save. Read more on this here: https://help.expertconnect.johndeere.com/developer-api/automate-sms-messages-10kn1ji?from_search=120230570