Export the entire ticket as a PDF
William Fogelsanger
This is a great suggestion! Much needed feature. Right now, we can highlight, copy, and paste into a Word Doc or Notepad, but a PDF export would be much better.
I would suggest when exporting, make any phone calls or attachments in the conversation be available as a link back to the ticket in EC in the PDF export file.
T
Timo Fröhlich
We ne the pdf export for adding ticket content to warranty claims for other brands like kramer.