Customizable Notifications for Advisors
under review
Hayden Kitching
I agree that everyone on the team needs a notification for a new ticket or anyone who is watching a ticket needs a notification everytime something happens on that ticket. However, If I am the one creating the ticket and setting myself as the watcher of a ticket I do not need to be notified that I just created a ticket and assigned myself as the watcher. We need to be able to customize these for different situations and scenarios.
M
Martin de Vries
Totaly agree with this, our staff is now overloaded with notifications and paying less attention to messages and some accidentally ignore tickets when it is assigned to them.
Brady Radel
I would agree to customizable notifications, I am currently on the Android beta (that doesn't have any notification options other then text and only text) as I now receive about 20 texts a day in the off season.
J
Josie Bowman
Merged in a post:
Customize SMS Notification Preferences
G
Graham Burton
need ability to stop SMS notifications to advisors for every ticket opened, only want advisor to be notified when ticket is assigned to them
I
Ian Zimmerman
under review
M
Marco Collina
Merged in a post:
Email Notifications
A
Allen Otterspoor
Ability to send notifications for updates on tickets and new tickets to send to an email address. This feature would require the ability to be set by user.
J
Josie Bowman
planned
Josue Hetu
Just give the option and let manager decide
P
Philip R.
I am neutral on this.
sometimes we need to have a second or third person to see tickets incase one is unseen or missed by advisor it goes to.