Company Wide Ring Schedule
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Tyler Barrett
We're working towards moving multiple teams to use calling in ExpertConnect instead of an outside PBX. For things like holidays, it would be nice not to have to edit 1000 different teams and modify their ring schedules. Having a centralized holiday ring schedule that applied across the entire board would be fantastic.
Hayden Kitching
I think we should be able to copy existing ring schecules from other teams as well. And then just fill in the blanks for the advisors. Setting ring schedules is too complicated.
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Nicole M
This especially applies with having a customer contact center, which means everyone will need to be on Expert Connect to handle customer inquiries.