We have recently realized that many customers who have requested a callback through the Call Me Back queue are ending up lower in the priority than they should. Anyone working off the Dashboard (most of our Advisors) isn't seeing anything other than a Missed Call for these tickets. Some times they even get combined into older tickets. We'll get to those, but Voicemails or Incoming are a higher priority. If we knew they had specifically requested a callback they would also be a higher priority than other Missed Call tickets (which are often unintentional dials).