Additional Ticket Statuses | Voters

Additional Ticket Statuses

Danica McNab

Would like to see options for ticket statuses, like "on hold" or "waiting for customer" or "resolved" (resolved, but not closed, because inevitably when you close a ticket they'll reply with a thanks)

May 13, 2022

Meghan Fisher

Merged in a post:

Additional ticket status

Jeana B.

Can we please get an additional ticket status? We need more than Open, Closed, and Archived. Such as a Pending (or other title) where the ticket isn't closed but it's not "live" to receive text message from the customer, unless moved back to the open status.

Primary reason is for diagnostic tickets that require research and follow up, these are getting lost since we have to close to prevent other customer ticket information going into them.

September 10, 2024

Payton Douglass

Merged in a post:

Ticket updates needed

Jason Will

When keeping a ticket open and the customer text or calls back in and we miss the call we need the status to change to a different color so we can tell there was action on the ticket needing worked.

April 10, 2024

Heidi Clemens

It would also be great to have the Unassigned status be in Red like the mobile app, not grey.

Brian Butchbaker

I like this idea with maybe having the additional status types being customizable, a parts department and service department would have different statuses.

Wade Stein

I agree and I also would like to see statuses for orders like ordered, back ordered, delivered, and invoiced for example. If you could give us the ability to do custom statuses that would also be awesome.

Sara McCulloh

It would be nice if the various status would also stop the clock for resolution time if we are waiting for customer, or on hold etc.