Ability to read protect a specific team | Voters

Ability to read protect a specific team

Russell Hrncir

We are looking at adding a team for our HR department and we are concerned with privacy. We would like to have a way to hide those tickets and that team from all but the HR team. I'm thinking something like having to enter a password to access the team.

November 11, 2025

Victor Kostyk

Russell I believe with this type of request, you're head of HR would need to create a separate Expert Connect Account for this. Where they are the Admin on the account, as it would be against privacy to have on the same account as everything else.

Todd Hansnicki

Hey Russell, we have a similar request in but I'd rather have the ability to lock group access down to members of that team only. Currently we are keeping our Payroll, Accounts and HR teams off EC as we can't isolate them for everyone else.