After several months of beta testing and iterative improvements, we’re excited to announce that Search Resolutions will be rolling out to all ExpertConnect dealers.
Search Resolution is designed to drastically reduce the time spent investigating complex machine issues by helping technicians and service teams find relevant answers faster, right from within the ticket experience.
What’s New? You should now see a new option labeled Search Resolution located just above the Resolution field in an ExpertConnect Ticket.
When selected, Search Resolution opens an assistant that helps locate relevant solutions based on your specific machine and question.
How it Works
- Select “Search Resolution” in your ticket
- You’ll be prompted to enter:
- Machine Model - Automatically pre-populated if a machine is already listed in the Equipment field
- Technical Question - Can be pre-populated if existing ticket message contains an identified question
- Click “Find Resolution”
- The assistant searches:
- Machine manuals
- DTAC Solutions
- If the results are sufficient, select “Add Resolution”
- The AI-generated resolution is automatically added to the ticket’s Resolution field.
While this feature is primarily geared towards Service Departments, this is just the beginning. We plan to expand Search Resolution’s capabilities to support additional use cases in the future.
